Terms & Conditions

1. Agreement to these terms

These Terms & Conditions govern use of the Zelquorian Royal Retreat website and the relationship between guests and Zelquorian Royal Retreat Pty Ltd for accommodation, dining, wellness, events and casino hotel services. By using the website, making a booking or entering a service area, you agree to comply with these terms together with any booking-specific conditions presented to you.

If a specific written booking confirmation conflicts with a general provision here, the specific written booking condition will apply to that booking to the extent of the conflict, unless prohibited by law.

2. Operator and contact

3. Website use

The website is provided for information, enquiries and direct interaction with our casino hotel. You must not misuse the website, attempt unauthorised access, interfere with security, introduce malicious code, scrape protected content at an unreasonable rate, impersonate another person, or use the site for unlawful or fraudulent activity.

We may update, suspend or remove website content where reasonably necessary. Descriptions and images are intended to provide a fair representation, but room layouts, facilities, menus, wellness offerings, event configurations and casino spaces can change for operational, safety or maintenance reasons.

4. Reservations and availability

All reservations are subject to availability and confirmation. A request submitted through the website does not itself guarantee a booking. A binding reservation is created only when we issue confirmation or otherwise clearly accept the booking. Guests are responsible for checking names, dates, room type, event details, rates and any included services shown in the confirmation.

Casino hotel packages may contain age-restricted components. If a guest does not meet the eligibility conditions for a casino component, that component may be unavailable even where the accommodation portion remains valid.

5. Rates, payment and deposits

Rates are displayed or quoted in Australian dollars unless clearly stated otherwise. Taxes, deposits, security holds, inclusions, cancellation conditions and payment timing will be disclosed in the relevant booking flow or confirmation. You must provide accurate payment information and have authority to use the selected payment method.

We may refuse or cancel a transaction where payment cannot be verified, there is a reasonable fraud concern, a pricing error is obvious, or the booking would breach law or these terms. Nothing in this section limits rights that cannot lawfully be excluded under the Australian Consumer Law.

6. Changes, cancellations and no-shows

Cancellation and amendment rules vary by rate, package, event or service. The applicable rule is the one presented when you book. Where a flexible cancellation right is offered, requests must be received within the specified time. Late cancellation, no-show or shortened-stay charges may apply where disclosed and lawful.

If we must materially change or cancel a confirmed service because of circumstances within our control, we will provide the remedies required by applicable law and the relevant booking conditions. Events outside reasonable control are handled fairly having regard to the nature of the booking, available alternatives and legal obligations.

7. Guest conduct and property rules

Guests must behave lawfully and respectfully and must not threaten safety, disturb other guests, damage property, harass staff, defeat access controls or use services in a manner inconsistent with reasonable instructions. We may restrict access or require a person to leave where reasonably necessary for safety, security, legal compliance or serious breach of these terms.

The casino hotel contains both quiet hospitality areas and adult entertainment areas. Guests should follow signage and staff instructions so that each environment can operate safely and comfortably.

8. Responsible gaming and casino access

Casino access is limited to persons who meet the minimum legal age and any other applicable eligibility requirements. We may request identification and may refuse access where identity or age cannot be verified. Casino participation should be recreational, controlled and within personal financial limits.

Guests may ask our team about responsible gaming tools, voluntary restrictions or support information. We may apply exclusions, access restrictions or other safeguards where required by law, requested by a guest, or reasonably necessary to protect wellbeing and regulatory compliance. Attempts to evade a casino exclusion, use another person's credentials, manipulate games, collude, commit fraud or interfere with casino systems are prohibited.

No casino outcome is guaranteed. Past outcomes do not determine future results, and casino entertainment should never be treated as a way to solve financial difficulties. Guests remain responsible for their decisions and must stop participating if the activity ceases to be comfortable or recreational.

9. Events, meetings and group bookings

Group and event bookings may require a separate agreement covering space, attendance, deposits, catering, equipment, access times, security, cancellation and damage responsibility. Organisers are responsible for communicating relevant conditions to attendees and for providing accurate requirements within agreed deadlines.

Where an event includes access to casino hotel entertainment areas, individual age and access rules continue to apply and cannot be waived by an organiser.

10. Wellness and fitness services

Guests should disclose relevant practical needs to the extent necessary for the requested wellness service and follow professional instructions. Wellness descriptions are not medical advice and services are not a substitute for diagnosis or treatment by a qualified health professional. We may decline or modify a service if it cannot be provided safely.

11. Dining services

Dining menus, ingredients and availability may change seasonally. Guests should tell staff about allergies or dietary requirements before ordering. Although reasonable care is taken, kitchens may handle multiple ingredients and absolute absence of trace allergens cannot be guaranteed unless expressly confirmed.

12. Intellectual property

Website text, design, branding, photographs, graphics and other original materials are owned by or licensed to us and are protected by applicable intellectual property laws. You may view the site and make reasonable personal copies for planning a stay, but you may not reproduce, republish, commercially exploit or misrepresent protected material without permission.

13. Privacy and cookies

Personal information is handled under our Privacy Policy, and browser technologies are described in our Cookie Policy. Those documents form part of the framework governing website and casino hotel interactions. You should review them before submitting personal information.

14. Liability and consumer guarantees

Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law. To the extent permitted by law, liability for services that are not ordinarily acquired for personal, domestic or household use may be limited to the remedies permitted by statute.

We are not responsible for loss caused by a guest's unlawful conduct, misuse of facilities, failure to follow reasonable instructions, or third-party services outside our control, except to the extent liability cannot lawfully be excluded.

15. Governing law and changes

These terms are governed by the laws applicable in Queensland, Australia, subject to any mandatory law that applies to you. We may update these terms when services, casino operations or legal requirements change. The version published at the time of a new booking will ordinarily apply to that booking unless a later change is required by law or expressly agreed.